Terms of Service

1. These Terms

1.1 What these terms cover. These are the terms and conditions on which we provide our ’Casey’ information service regarding experience itineraries, and our concierge booking service.

1.2 The individual experience itineraries set out on our site are referred to as ’Experiences’. The further detailed information about an Experience which we send or make available to you if you ask us to make bookings for the Experience on your behalf are referred to as ’Experience Packs’. The providers of the dining, bar, transport or other elements of an Experience are referred to as ’Providers’, and the services they provide are ’Provider Services’. Our service comprises providing recommendations for experience itineraries - including logistics, timings, recommendations – and helping you make a booking with Providers for individual elements of the experience (a ”Booking”). All these services are referred to as ’Services’ in these terms.

1.3 Please pay particular attention to our Disclaimer (section 2 below), the section on Booking Policies (section 6.5) and our Privacy Policy. The disclaimer makes it clear that we do not provide you with the services described in the Experience – these are provided by the relevant restaurant, bar, or other service provider. Under the section on Booking Policies, you are responsible for checking the Provider’s terms and conditions before asking us to make a booking with the Provider for you. Our Privacy Policy sets out important information as to how we will use any information obtained or collected from you.

1.4 Why you should read them. Please read these terms carefully before you register to subscribe to our service or make a one-off purchase to view an Experience Pack or for Booking Services. These terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any explanation of them, please contact us to discuss.

1.5 Nothing in these terms affects your statutory rights as a consumer.

2. Disclaimer – We do not provide the Services described in the Experience

2.1 Casey does not provide dining, bar, or other services described in an Experience. It is a means for you to review our experts’ ideas for an experience itinerary, and book Provider Services from the Providers listed in an Experience.

2.2 We may agree to help you to make a booking for Provider Services with a Provider. Provider Services are provided by the Provider, and not by us. In the event that we offer a booking service for the Provider Services, we are responsible only for helping you make your booking with the Provider. The provision of the Provider Services is entirely the responsibility of the Provider.

2.3 The Experiences list a large number of Providers. We cannot realistically check or be responsible for the quality of the services provided by each Provider. We do not endorse or recommend any particular Provider, the quality of their work or the value and quality of their service.

2.4 The information and opinions expressed in the Experiences and Experience Packs are based on the best judgment and knowledge of our roster of experts. Ultimately, of course, the Experiences and Experience Packs are provided for your information only. No action or inaction should be taken based solely on the contents of information or insights displayed in an Experience – always do your own checking to make sure it works for you. Whilst we do our best to walk through all our Experiences and test them prior to putting it live on our site, we cannot guarantee that any element of an Experience will meet your expectations or the description of it on our site.

2.5 Some of our Experiences involve you being urged to do something brave, out of your comfort zone. We need you to use your sound judgement in determining what is safe - make sure you do not confuse being brave with being unsafe. Always be safe in your actions taken as part of your enjoying an Experience.

2.6 Our Services are intended for provision to individual users who are at least 18 years of age. If you are not an individual aged 18 or over you are not entitled to order our Services. If we determine, acting reasonably, that you do not fulfil these conditions, we will be entitled to cancel your subscription or reject your request for Services.

2.7 Where our site contains links to other sites and resources provided by third parties (including those of Providers or one of our panel of experts), these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

3. Information About Us and How to Contact Us

3.1 Who we are. We are Casey Travel Ltd, a company registered in England and Wales. Our company registration number is 10229480 and our registered office is at Parker House, 44 Stafford Road, Wallington, Surrey, England, SM6 9AA.

3.2 How to contact us. You can contact us by telephoning us at 0203 290 3242 or by writing to us at hello@caseytravel.com or our trading address, Huckletree West, Mediaworks, 191 Wood Ln, London W12 7FP.

3.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.

4. Our Contract with You

4.1 How we will accept your order. Our acceptance of your order for the service (be it a subscription, an Experience Pack or Booking Services) will take place when we email you to accept it, at which point a contract for provision of the Service will come into existence between you and us.

4.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the Service. This might be because of limits on the number of members we can comfortably serve at any time.

4.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.4 Security. If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by email to hello@caseytravel.com.

5. Providing the Casey Subscription Service

5.1 When will my subscription begin? We will make the Service available to you immediately that we confirm that your order has been accepted. We will continue to supply the Service to you until you end of the subscription as described in this section 5.

5.2 We may also suspend supply of the Service if you do not pay. If you do not pay us for the Service when you are supposed to (see section 11.6) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Service until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Service. We will not charge you for the Services during the period for which they are suspended.

5.3 If you have a subscription to the Service, it will renew automatically on the expiry of the initial period, unless you notify us by email to hello@caseytravel.com that you wish to cancel it (or unless it is terminated earlier in accordance with these terms).

5.4 You also have a legal right to end your subscription at any time if we are in breach of our obligations to you under these terms. You may also be entitled to a full or partial refund. For more details of your legal rights, if you are in the United Kingdom, please refer to your local Citizens Advice Bureau or Trading Standards Office. Nothing in these terms affects your statutory rights as a consumer.

5.5 We may terminate your subscription to the Service if you breach the terms of our contract, and no refund of any fees will be made.

5.6 Upon termination of your subscription for any reason, your right to use the Services shall cease.

6. Booking Services

6.1 If we agree to help you book Provider Services, we will contact the Provider and make a Booking in your name on your behalf, using the payment card information you provide to us. You must provide us with valid payment card data and ensure that the payment card is in your name only. We will use the payment card data solely for the purposes of the Booking, in accordance with our Privacy Policy.

6.2 Any Booking will be between you and the Provider – we are not a party to any Booking. In the event that you wish to cancel the Booking, or have any comments or complaints in respect of the Provider Services, you must contact the Provider.

6.3 We have no authority to process refunds for any sums paid under a Booking – you must contact the Provider if you wish to seek a refund.

6.4 Except for any personal injury caused by our negligence, we disclaim any responsibility and liability for any action or omission of any Provider, and we will not be liable to you for any loss arising out of the Provider’s supply or failure to supply the Provider Services. In making the Booking we rely on information we receive from the Provider regarding the Provider Services and the Booking. In the event of the Booking not corresponding with the description in the Experience or the Provider not providing services in respect of the Booking, we will not be responsible or liable to you.

6.5 Your Booking is subject to the terms of any conditions of the Provider (”Booking Policies”). The Provider is responsible for setting its own Booking Policies. We will during the Booking process notify you of any such Booking Policies which the Provider has made available to us. You are responsible for check the Provider’s Booking Policies before asking us to make a Booking on your behalf. Among other things, the Booking Policies may contain provisions regarding cancellation of the booking. We will not have any liability for charges made to your payment card by the Provider, including pursuant to any Booking Policy.

6.6 Admission to any Provider premises or facility is at the discretion of the Provider. We will have no liability to you in respect of any failure of a Provider to admit you to the Provider premises or facility.

7. Our Rights in our Services

7.1 The Experience and Experience Pack are our intellectual property. We have taken a lot of time, resources and energy to make our Experiences unique and high-quality. We own or licence the intellectual property rights in all of the Experiences. You are not entitled to record or reproduce any Experience or Experience Pack. You are not entitled to sell any Experience or Experience or Experience Pack or send it to any other person. Our Experiences and Experience Packs are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You must not use any part of any Experience, Experience Pack or other content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.3 If you use any part of our site or any Experience Pack in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.4 ”Casey” and the Casey logo are trade marks of Casey Travel Ltd. You are not permitted to use them without our approval.

8. Right to Cancel your Order in the 14-day Cooling Off Period

8.1 Right to cancel. For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Remember, this section applies only to the subscription, booking and Experience Pack services you order from us – not the Provider Services described in the Experience. You purchase those from the relevant Provider, and your right to cancel those will depend on the booking policies operated by the relevant Provider.

8.2 Right to Cancel – Subscriptions. You may for any reason cancel your subscription during the 14 day period after we accept your order for the subscription. As you have requested by placing your order that we start making the Services available to you right away, you must pay us for the Service up until the time you tell us that you have changed your mind. We will refund the payment to you within 14 days of receiving your cancellation less the amount due for the period since we accepted your order. To be clear – we are referring here to your right to cancel your Casey subscription, not any Provider Services.

8.3 How to cancel. If you request that your order be cancelled, you can confirm this in any way convenient to you.

8.4 How we will refund you. If you are entitled to cancel your order for Services, we will refund you for the Services you cancel by the method you used for payment for the Services.

8.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: Your refund will be made within 14 days of your telling us you have changed your mind.

8.6 Right to Cancel – Booking Services. You may cancel your order for Booking Services at any time up until we have made the booking on your behalf. Once the booking has been completed, you will not be able to cancel your order for the Booking Services, even if the 14-day cancellation period is still running. For the avoidance of doubt, this refers only to your order for Booking Services from Casey, not the Provider Services (e.g. a table at a restaurant) themselves which are booked by means of the Booking Services.

8.7 Right to Cancel – Experience Packs. In the order process you have acknowledged that you wish the Experience Pack to be made available to you right away, and you therefore will not have any cancellation right for Experience Pack purchases.

9. Withdrawal of Experiences

9.1 We may withdraw Experiences. We may stop listing any of our Experiences at any time; for example, if we no longer consider we want to promote any element of the Experience, or we become aware of any issue with the Experience.

10. If there is a Problem with the Service

10.1 How to tell us about problems. If you have any questions or complaints about our Services, please contact us. You can telephone us at 0203 290 3242 or write to us at hello@caseytravel.com.

10.2 Your legal rights. We are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights conferred on you by your status as a consumer.

11. Price and Payment

11.1 Where to find the price for the Service. The price of the Service (which includes VAT) will be the price indicated on the order pages when you placed your order.

11.2 Subscription Fees. The Services are provided for a fee on a recurring subscription basis. We will display the basis on which it is offered before you purchase it.

11.3 Booking fees. Booking Services fees will be made clear to you in advance of your confirming your order for them.

11.4 Experience Pack fees. Charges for access to Experience Packs will be made clear to you in advance of your confirming your order for them.

11.5 Changes to Fees. We may from time to time change our subscription and one-off fees. Changes will apply to any subsequent renewal or new order. We will inform you of any change in subscription fees at least 14 days before the change is due to take effect. If you do not agree to such a change, you may cancel the subscription from the end of the current subscription period.

11.6 When you must pay and how you must pay. We will take payment on acceptance of your order. We will take payment at monthly or annual intervals (depending on the subscription you have chosen) on renewal of your subscription, and his will be made clear to you as part of the order process.

11.7 What to do if you think a charge is wrong. If you think we have wrongly calculated or applied a charge, please contact us promptly to let us know.

12. Our Responsibility for Loss or Damage suffered by You

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services referred to in section 10.2.

12.3 We are not liable for business losses. We only supply the Services for personal and private use. If you use the Services for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your Personal Information

13.1 How we will use your personal information. We will use the personal information you provide to us in accordance with our Privacy Policy.

14. Other Important Terms

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract if you are a consumer. These terms are governed by English law and you or we can bring legal proceedings in respect of the products in the English courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including this section, affects your rights as a consumer to rely on such mandatory provisions of local law.